Shipping Policy

Effective December 1, 2021 12:00 AM Eastern Standard Time

Our order processing times are Monday through Friday from 10 am to 4 pm eastern time.

Processing time is normally 3-7 business days on non-wholesale orders depending on previous order load.
Bulk wholesale (including mixed orders) have a normal processing time of 7-14 business days, depending on previous order load.
Pre-Packs or packed wholesale orders have a normal processing time of 3-10 business days, depending on previous order load.
Custom orders (including Private Label orders) have a normal processing time of 3-10 business days, depending on previous order load.

Special products or services that have different processing times will say so on the product page. Please read carefully. Expect (1-5 additional business day) delays during sales periods & holidays.
Below are payment processing and shipping times. Note that your payment has to be processed BEFORE we can begin to process your order.

PLEASE PLAN ACCORDINGLY!

PayPal typically has an immediate payment processing period. But it may take up to 5 business days when you checkout with a bank account or your order is flagged by PayPal..
Credit and Debit card payments, Affirm, Shop Pay Installments, and Zip have a 2 business day payment processing period.

Domestic Shipping (United States only)

USPS First Class 2-7 Business days
USPS Priority - 2-3 Business days
UPS Ground - 1-5 Business days

International Shipping

Calculated at checkout based on location and size.

**Important:

We cannot ship internationally to a postal box so a physical address is required. CUSTOMS FEES may apply. Some countries put a tax on orders that come in from the United States and this is a fee that YOU, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you are receiving your product. Your country may require you to pay the fee before you are able to pick up your package. When the package is being held in customs it may take an additional 1-5 business days for package inspection.

***Please Read:

*To avoid fraud and as a second measure of protection both for Wholesale Skincare Guru and our clients, we require your billing and shipping addresses to match, as well as signature confirmation. You may also be randomly selected for identity verification by our system, if this happens, you will have to comply or we will cancel your order immediately.
**These are estimated times and may be shorter or longer.
***Orders over $200 may need ID verification before being processed!

****Lost/Stolen Packages:

We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced by Wholesale Skincare Guru. This is why we suggest you get Shiptection shipping insurance.
All Packages come with a Tracking number. USPS, FedEx, DHL, and UPS all update their systems so you can keep track of your package.
If you will NOT be home at the expected arrival time, you can request to have your package held at your local USPS post office via USPS.
If your order is sent back to us, we will send you a shipping cost only invoice. This cost is for us to ship the package back. You MUST cover the additional shipping fees.

Once we ship an order, we no longer have control of the package. We will not be responsible for damages to packages, shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe suggested. However, we advise that you place your order far in advance to allow for unplanned delays. You will have to contact the shipping carrier to provide more information to you.

USPS *+1 (800) 275-8777
UPS* +1 (800) 742-5877

Legal Disclaimer

PRODUCT SAFETY GUIDELINES

VARIATIONS

PLEASE NOTE THAT DUE TO THE HANDMADE AND NATURAL NATURE OF WHOLESALE SKINCARE GURU PRODUCTS YOU MAY FIND VARIATION IN COLOR, AND AROMA FROM BATCH TO BATCH.

FDA REVIEW

THE INGREDIENT INFORMATION ON THIS WEBSITE OR ANY OTHER SUCH WEBSITE/STORE THAT SELLS LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCTS HAVE NOT BEEN REVIEWED BY THE FDA. THESE PRODUCTS OR STATEMENTS MADE IN ANY WRITTEN MATERIAL, ELECTRONIC OR OTHERWISE, ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE. PEOPLE CAN BE ALLERGIC TO MANY DIFFERENT INGREDIENTS USED IN THE MANUFACTURE OF BOTH NATURAL AND SYNTHETIC COSMETICS.

SAFETY GUIDELINES

CERTAIN OF LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU (KNOWN AS “LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU”) PRODUCTS MAY CONTAIN ESSENTIAL OILS, BUTTERS AND OILS FROM NATURAL NUTS, SEEDS AND FRUITS, AS WELL AS SOY, DAIRY, HONEY POLLEN OR WAX FROM BEES, SHELLFISH AND EGGS. IF YOU HAVE ANY ALLERGIES, MEDICAL CONDITIONS OR ARE PREGNANT, PLEASE READ THE PRODUCT LABEL CAREFULLY AND CONSULT YOUR HEALTHCARE PROFESSIONAL PRIOR TO USE. WE RECOMMEND THAT PEOPLE WHO ARE PREGNANT, HAVE MEDICAL CONDITIONS, ALLERGIES, SENSITIVE SKIN AND/OR OTHER SKIN CONCERNS PERFORM A PATCH TEST AND/OR CONSULT A HEALTHCARE PROFESSIONAL PRIOR TO USE. DISCONTINUE USE OF ANY LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCT SHOULD IRRITATION OCCUR. LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCTS ARE FOR EXTERNAL USE ONLY UNLESS WHERE OTHERWISE INDICATED. IF ANY MINOR USES ANY LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCTS, IT SHOULD BE ONLY AFTER THE LEGAL OR PARENTAL GUARDIAN HAS DISCUSSED THE LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCT WITH THE MINOR’S HEALTHCARE PROFESSIONAL.

ALL FACTS, DETAILS & RECOMMENDATIONS ON THIS WEBSITE OR ABOUT LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU ARE PROVIDED FOR INFORMATION PURPOSES ONLY AND ARE NOT INTENDED TO DIAGNOSE, PRESCRIBE OR REPLACE THE ADVICE OF HEALTHCARE PROFESSIONALS. YOU SHOULD ALWAYS REVIEW THE INGREDIENTS FOR LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCTS TO AVOID POTENTIAL ALLERGIC REACTIONS. BY PURCHASING LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCTS YOU ACCEPT RESPONSIBILITY TO CHECK WITH A PROFESSIONAL BEFORE USING ANY PRODUCTS THAT MAY INTERFERE WITH ANY PRESCRIPTION OR NON-PRESCRIPTION MEDICATIONS YOU MAY BE TAKING OR ANY KNOWN OR UNKNOWN MEDICAL CONDITIONS. LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCTS ARE NOT INTENDED TO BE A SUBSTITUTE FOR MEDICAL TREATMENT. LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU DOES NOT GIVE OR INTEND TO GIVE ANY ANSWERS TO MEDICAL RELATED QUESTIONS AND ANY INFORMATION PROVIDED DOES NOT REPLACE ANY HEALTHCARE PROFESSIONAL OR HEALTHCARE RESOURCE. LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURUDOES NOT REPRESENT ITSELF AS A PHYSICIAN NOR IS THIS IMPLIED. NO PRESCRIPTION MEDICATIONS OR MEDICAL TREATMENTS ARE INTENTIONALLY PROVIDED BY LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR A HEALTHCARE PROFESSIONAL IMMEDIATELY.

PATCH TEST

IT'S ALWAYS A GOOD IDEA TO TEST YOUR SKIN TO CHECK FOR A REACTION FROM ANY NEW PRODUCTS THAT YOU ARE GOING TO USE ON YOUR SKIN. APPLY A SMALL AMOUNT OF ANY NEW LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU INGREDIENTS AND THE BLENDED PRODUCT TO CLEAN SKIN ON THE INSIDE OF YOUR ELBOW. COVER AND LEAVE FOR 24 HOURS. IF A RASH OR REDNESS APPEARS, DO NOT USE THIS PRODUCT.

CONSISTENCY DISCLAIMER

LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU MAY PERIODICALLY ADD, REMOVE, UPDATE OR CHANGE INFORMATION ON THIS WEBSITE AT ANY TIME OR DISCONTINUE ANY LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCT, WITHOUT PRIOR NOTICE.

LIABILITY DISCLAIMER

IN NO EVENT SHALL LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT YOU PAID TO LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU FOR ANY PRODUCT(S) AT ISSUE, EVEN IF LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THIS WEBSITE. NO ACTION OR PROCEEDING MAY BE BROUGHT AGAINST LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU WITH RESPECT TO ANY CLAIM OR DISPUTE ARISING FROM THE USE OF THIS SITE OR THE PURCHASE OF ANY PRODUCTS OR GOODS THROUGH THIS WEBSITE UNLESS SUCH ACTION OR PROCEEDING IS BROUGHT WITHIN ONE YEAR OF SUCH USE OR PURCHASE AND BROUGHT WITHIN THE STATE OF NEW YORK, WITH NEW YORK CHOICE OF LAW.

INDEMNITY

BY USE OF THIS WEBSITE AND PURCHASE OF LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCTS YOU AGREE TO AND SHALL INDEMNIFY AND HOLD HARMLESS LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, FROM AND AGAINST ALL CLAIMS, DEBTS, LIABILITIES, DEMANDS, OBLIGATIONS COSTS, EXPENSES, ACTIONS CAUSES OF ACTION AND CLAIMS FOR RELIEF INCLUDING THOSE BROUGHT BY ANY THIRD PARTY, INCLUDING REASONABLE ATTORNEYS’ FEES, ASSERTED AGAINST OR ALLEGED TO BE CAUSED BY YOUR USE OF THIS WEBSITE OR ANY LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PRODUCT.

PRIVACY POLICY

LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU PROTECTS CUSTOMER INFORMATION ACCORDING TO THE PRIVACY STATEMENT POSTED ON THIS SITE. THE PRIVACY STATEMENT, AS AMENDED FROM TIME TO TIME, IS HEREBY INCORPORATED BY REFERENCE.

BY ORDERING FROM OUR WEBSITE YOU CONFIRM YOU HAVE READ, UNDERSTAND AND AGREE TO LEYLA LUXE CO LLC DBA WHOLESALE SKINCARE GURU’S TERMS OF USE AND THE TERMS AND CONDITIONS SET FORTH ABOVE.

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